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‎11-01-2018 02:29 AM

HP Recommended
Product: HP 250 G6 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

hi  all,

my laptop (HP 250 G6 Notebook PC) mounts the video card "Intel HD Graphics 620"

 

it does not give me the chance to go beyond the resolution: 1366 x 768

 

do you know if there is a way to set a higher resolution?

 

thanks, bye

marco

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-02-2018 06:53 AM

HP Recommended

@marcoVISOR

HP's Support Assistant typically provides a way to show the hardware details of the PC.  I would check with that.

I suspect this is a hardware limitation in the display, since there are two different ones, and fiddling with display settings is not going to change that.



I am a volunteer and I do not work for, nor represent, HP

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‎11-01-2018 07:28 PM

HP Recommended

@marcoVISOR

Sorry, but the answer is -- probably not.

Your PC comes with two very different displays: (1) HD 1366x768, (2) FHD 1920x180.

If yours is the HD model, you are at the highest resolution already; if yours was the FHD model, it would show the higher resolution as being available.



I am a volunteer and I do not work for, nor represent, HP
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‎11-02-2018 01:50 AM - edited ‎11-02-2018 04:50 AM

HP Recommended

thank you very much for your explanation WAWood

 

how can I know if mine is HD or FHD?

 

and, if it was HD, do you think I could act on video card (changing it?) in some way or it is a monitor limit?

 

thanks again

marco

Was this reply helpful? Yes No

‎11-02-2018 06:53 AM

HP Recommended

@marcoVISOR

HP's Support Assistant typically provides a way to show the hardware details of the PC.  I would check with that.

I suspect this is a hardware limitation in the display, since there are two different ones, and fiddling with display settings is not going to change that.



I am a volunteer and I do not work for, nor represent, HP
1 person found this reply helpful
Was this reply helpful? Yes No
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