10-23-2019 12:26 AM
HP Pavilion x360 Convertible 14-ba0xx
Windows 10 Home 64-bit Version: 18362.418
The laptop is an HP Pavilion x360 as mentioned above. Recently upgraded the SSD nvme, and the SSD is all recognized and laptop reassembled. Installed new Microsoft windows 10 home edition 64 bit. It's been a frustrating 2 days of troubleshooting and searching online. Here's what I've tried so far:
- Checked and re-seated the keyboard ribbon cables to the motherboard connectors and rebooted. I have done this 10+ times.
- using an external USB keyboard/mouse. A USB keyboard works fine. I've tried rebooting both with the USB keyboard active and removed, but the laptop keyboard and mouse and touch display never works in Windows.
- Booting into BIOS to check if a laptop keyboard/mouse works there. A laptop keyboard/mouse works just fine in BIOS. Once it gets into Windows, it no longer responds.
- Uninstalled all keyboards in Device Manager and rebooted as described in the following link in the 2nd bullet ("keyboard is not working"). Didn't fix. https://support.hp.com/us-en/document/c03738933
-Checked device manager for new drivers and device status for each keyboard listed. Each keyboard listed says drivers are the most current, and the device is working properly.
- Installed the latest Windows updates.
- Installed the latest driver updates.
Finally, I disabled driver integrated sensor solution then my keyboard and mouse started working but still, the touch screen is not responding.
Need support from the HP support team on such a crap driver that is not integrated properly.
Any suggestions from anyone else?
10-25-2019 04:25 PM
@DAWOOD2 Welcome to HP Community!
I'm afraid HP doesn't recommend making hardware changes to avoid such issues, that said, considering the keyboard & mouse both aren't working since the hardware component (SSD) was changed/added, I suggest you remove the SSD (in case its not compatible) and check if that makes any difference, also, if there's no alternate option of replacing the SSD with what you got along with the device, since they both work fine on BIOS but not in windows, perhaps, you could boot into safe mode and check if that works, if it does, create a backup of all personal data and reset windows using these steps: click here
Keep us posted,
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