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‎11-02-2023 04:05 AM

HP Recommended
Product: HP ENVY 13-ay1000 x360 Convertible PC (3T487AV)
Operating System: Microsoft Windows 11

I purchased HP Envy 13 last week. The stylus pen l93571-b23 which I got along is not charging since purchase date. 

It is always showing solid amber after more than 5 hours of charging via usb c type cable which i got along with pen. It was supposed to be white light.

 

 

Category:
4 people had the same question
1 REPLY 1

‎11-21-2023 11:27 AM

HP Recommended

Hi @rahulz89,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop stylus pen.

 

Kindly refer to the steps on this link and let me know if that resolves the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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