laptop display gone white

[Alina20]

laptop specimen: HP laptop Model 14-dk1013dx. I had used laptop and closed it without shutting down. After sometime, when I tried to reopen it the screen was black and white and ultimately it is white now. I can't open it and use it now.

[Nirvana_95]

Hi @Alina20

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

What happens when you press and hold the power button for 30 seconds?

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/id-en/document/ish_3974055-3873564-16#:~:text=With%20the%20AC%20adapter%20unp... 

Hope this helps! Keep me posted. 

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