laptop is not getting turned on . displays only black screen

[Bhargavi2]

laptop is not getting turned on, while iam trying to turn on only it displays black screen.  bit hardware is working 

[A_Gayathri]

Hi @Bhargavi2,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with a black screen on an HP Laptop PC 15s-Fq2000 can be caused by several issues. Here are some troubleshooting steps you can try:

Check Power and Battery:

• Ensure the laptop is connected to a power source and the charger is functioning properly.
• If the laptop has a removable battery, try removing it and then connecting the charger to power on the laptop without the battery.

Perform a Hard Reset:

• Disconnect all external devices (USBs, external monitors, etc.).
• Hold down the power button for about 15-20 seconds to force a shutdown.
• Release the power button, then try turning on the laptop again.

Check the Display:

• Try connecting an external monitor or TV to your laptop. If the external display works, the issue might be with your laptop's internal display or connections.
• If the external display also shows a black screen, the problem might be with the internal hardware.

Inspect for Hardware Issues: HP PCs - Testing for hardware failures

• Ensure all internal components (like RAM and hard drive) are properly seated. If you’re comfortable opening your laptop, you can check these connections. 

Check for BIOS Issues:

• If you hear any beeps or see LED flashes, note their pattern as it might indicate specific hardware errors.
• Try accessing BIOS/UEFI by pressing the BIOS key (often F2, F10, Esc, or Del) during startup. If you can access BIOS, it might suggest an issue with the operating system.

Try a Different Power Adapter:

• If you have another compatible power adapter, try using it to see if the issue is related to the original adapter.

Refer to this document:  HP Laptop PC 15s-fq2000 (2D119AV) User manual 

 HP PCs - The computer starts but the screen remains blank (Windows 11, 10)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @Bhargavi2,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Take care and have a great day ahead!

Gaya1239 

HP Support