left ctrl key stopped working

[shahrouzz]

Left ctrl key stopped working on my keyboard. I have opened up the laptop and disconnected the battery and reconnected and its still broken.

Does anyone know what the reason could be for one key to suddenly stop working. Is it a quality issue with the product? Can I get a replacement keyboard and fix it? From where?

[Nal_NR]

Hi @shahrouzz,

Welcome to the HP Support Community. 

I'd like to help!

Let's test the keyboard and see what the results are.

Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[shahrouzzz]

Hi. I tried the keyboard test but I'm not sure what its supposed to help with. It just verified that some of my keys are not working.

Recently my windows key stopped working as well as my touchpad too. I suspect I need to replace the keyboard and touchpad to fix this?

I'm not sure where to order replacement parts though.

[Nal_NR]

Hi @shahrouzzz,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!