mouse and touch pad, causing screen to go black or flicker

[tarakfischer]

When I try to use my bluetooth mouse or my touch pad, the screen goes black and/flickers. i have to use my finger on the screen to use my laptop. please help

[Nal_NR]

Hi @tarakfischer,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Does it happen only when the Bluetooth mouse is connected?

What happens when Bluetooth is disconnected? Does it still flicker and the display goes black?

Have you made any changes to your OS?

Click here to update the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!