mouse pad is not working

[Rahulmeenakshi]

my laptop mouse pad is not working

[Kuroi_Kenshi]

Hi @Rahulmeenakshi,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding mouse pad issues on the HP Pavilion x360 14 Convertible PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Touchpad Settings

1. Check Touchpad Settings:
   • Press Win + I to open Settings.
   • Navigate to Devices and select Touchpad.
   • Ensure the touchpad is enabled.

Use HP Support Assistant

HP Support Assistant can help diagnose and fix issues with your touchpad.

1. Launch HP Support Assistant:
   • If not installed, download it from HP Support Assistant.
   • Follow the installation setup.
2. Run Updates and Diagnostics:
   • Open HP Support Assistant and select your device.
   • Run updates and diagnostics to check for any issues with the touchpad.

Update Touchpad Driver via Device Manager

1. Open Device Manager:
   • Press Win + X and select Device Manager from the menu.
2. Locate Touchpad:
   • Expand Mice and other pointing devices.
   • Look for the touchpad device (e.g., Synaptics, ELAN, or HID-compliant mouse).
3. Update Driver:
   • Right-click the touchpad device and select Update driver.
   • Choose Search automatically for updated driver software.
   • If not available, select Browse my computer for drivers, and point to the folder where you have the latest driver downloaded from the HP website.

Check for Latest Drivers

1. Visit HP Drivers & Downloads Page:
   • Go to the HP Drivers & Downloads Page for HP Pavilion x360 14 Convertible PC 14-dy0000.
2. Download Touchpad Drivers:
   • Look for the touchpad driver section.
   • Download the latest compatible driver for Windows 11.
3. Install the Driver:
   • Run the downloaded driver setup and follow the installation instructions.

Perform a System Reset

1. Perform a Hard Reset:
   • Turn off your laptop.
   • Unplug all external devices and power adapters.
   • Press and hold the power button for 15 seconds.
   • Reconnect the power adapter and turn your laptop back on.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,