mouse pointer moving in a static manner

[WilsonOndeko]

I'm using Windows 10 64bit on my HP Notebook 15-ac132ne. When I move the mouse pointer either by use of the touchpad or an external mouse, it responds by moving in a static manner i.e it doesn't respond accordingly and it kind of drags in a static manner. I have tried the up-to-date driver but this doesn't help solve the problem. Please advice me.

[Echo_Lake]

@WilsonOndeko

Thank you for posting on the HP Support Community.

• Were there any hardware/software changes made?

Here are a few steps we could try to resolve the issue:

Touchpad Test:

Use the following steps to open the HP PC Hardware Diagnostics (UEFI) to the main menu.

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press the F2 key repeatedly, about once every second.
• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
• In the main menu, click component test.
• Then click on Mouse/Touchpad Tests - This consists of two tests, the Pointer Test and the Drag and Drop Test.
• To run the tests, click Mouse/Touchpad. Select the test you want to run, and then click Run once. Follow the instructions to complete the test.

Uninstall and reinstall Touchpad drivers:

1. Press Windows + X to open the menu and choose Device Manager on it.

2. In device manager, expand category “Mice and other pointing devices”.

3. Under this category, right click on your Synaptics Touchpad driver and click on Uninstall.

4. You may be required to confirm the uninstallation. Check the box next to “Delete the driver software for this device” and click OK button.

5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver.

6. Do not perform any manual upgrades to the driver until it does automatically.

Update BIOS: Follow steps from the article: https://support.hp.com/us-en/document/c00042629

Keep me posted for further assistance,

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