cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
7 4 0 3
Message 1 of 4
121
Flag Post

my Pavilion screen keeps increasing and decreasing by itself

HP Recommended
Pavilion 15-cs3001na Full-HD Laptop
Microsoft Windows 10 (64-bit)

The screen on my laptop is increasing and decreasing by, up to, 200%, without my requesting it to. I have had telephone conversation with, so called, Support and was advised to work one-handed. This proved extremely difficult when typing emails, especially when I needed to make a capital or anything else in upper case. Today, 3 days after my call, I had a 'courtesy' call asking how I was getting on. I explained that his answer was not satisfactory and was then told to go and buy a separate keyboard and plug it in to the laptop. This would solve my problem. I pointed out that this was not a solution because it would cease to be a laptop, and I would have to sit at a table in order to use the new setup. I then said it was "not fit for purpose" and I was going to return it. He said I couldn't because I had placed the order on August 28th and, therefore I was out of time. 

I am 74 years old, lost my husband of 33 years to the virus in April, used the small legacy to buy a new laptop - never had one before. And all I get is a verbal pat on the head. I am ashamed to admit that he caused me to shed tears. Is there anyone out there that is able to offer any help? Thank you

3 REPLIES 3
HP Support Agent
HP Support Agent
19,321 19,280 843 896
Message 2 of 4
Flag Post
HP Recommended

@Mouse2721

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Click on start and then click on settings.
  2. Go to devices.
  3. On the left panel click touchpad.
  4. Then uncheck pinch to zoom option.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
7 4 0 3
Message 3 of 4
Flag Post
HP Recommended

Thank you for your answer however, when selecting Touchpad there is NO pinch to zoom option. Would you care to suggest exactly WHERE I might find these words. THEN I might be able to carry out your suggestion.  

I had to reload this thing before I could carry out your suggestion, because I had deleted and reset everything, prior to returning it, at my own expense. So I got your email on my Dell. Actually that was helpful because it meant I could keep the message in view instead of having to write down all your instructions. 

Having found that I could not comply because pinch to zero does not exist, on this Pavilion, I signed onto email on this and clicked on your link to get to the screen I am now writing on. My screen immediately went to 67%. Good 'ere 'innit???????????

Next suggestion will be gratefully received. Thank you

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
19,321 19,280 843 896
Message 4 of 4
Flag Post
HP Recommended

@Mouse2721

Thank you for posting back. 

 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Once you complete the troubleshooting steps then try the above settings.

Keep me posted!

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation