my Touch screen on my HP Pavilion Notebook - 15-p117na (ENERGY STAR) won't work

[HopeSwan]

So I got my laptop a few years ago and my touchscreen used to work when it was in tablet mode. One day the touch screen started working intermittently the suddenly stopped working altogether and that was round about the time my system updated to widows 10. I just thought it was the windows update that caused it as alot of things stopped working on my laptop then resolved themselves. I have tried all fixes such as checking my pen and touch driver (no longer exist anymore) and there a message that says no pen or touch input available on this display. I have tried all recommended fixes on the internet that i can find but none have worked. I also noticed that a lot of the fixes mentioned USB and HID drivers but i do not have any on my device manager. I only have two HID drivers which are wireless radio controls and HP wireless button driver. 

Can anyone please help me with restoring my touch and pen drivers.

thank you 

[Jeet_singh]

@HopeSwan,

Thank you for posting your query on HP Community,

The best way to identify if this is either a hardware or a software issue is by checking if the Touch is working on BIOS screen

(Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue: In this scenario, I would suggest here is to reinstall the display drivers, along with this I would suggest here is to update the Bios and Chipset drivers from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue persists, Attempt to run a test using the HP hardware diagnostic tool, 

The touchscreen test can be reached by following the below steps:

NOTE: If the touchscreen test option is still absent then please download and install the HP UEFI Hardware Diagnostics menu via this link.The laptop needs to be restarted once the installation is complete. Then you may once again try to run the hardware tests.

• Shutdown the laptop.

• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

• On the main menu, click Component Tests.

Figure : Selecting Component Tests from the main menu

• The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.

Figure : Sample list of Component Tests

• Inside the component test, you should see an option for the Touch Screen Test - Quick interactive test to determine if the touch screen is functioning correctly. To run the test, click Touch Screen, and then click Run once.

Alternatively, I would suggest you go through the steps suggested in the support document for - HP PCs - Troubleshooting Touch Screen Issues (Windows 10, 😎

Let me know how it goes for further assistance!

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!