my camera is not working just blank

[Shiney5]

Product Name- HP ENVY x360 15 Convertible PC 15-eu1000, windows updated 
how can my camera works

[Raj_05]

Hi @Shiney5,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your camera is showing a blank screen on your HP ENVY x360 15 Convertible PC, try the following steps to troubleshoot.

Check Camera Privacy Settings:

• Go to Settings > Privacy > Camera.
• Ensure that access to the camera is enabled for apps and that the specific app you’re using has permission to access the camera.

Update Camera Drivers:

• Open Device Manager (right-click the Start button and select it).
• Expand the Imaging Devices section and find your camera.
• Right-click on your camera and select Update driver.
• Choose Search automatically for updated driver software and follow the prompts.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates to ensure you have the latest updates.

Restart Your PC:

• Sometimes a simple restart can resolve the issue.

Check the Camera App:

• Open the built-in Camera app to see if it works there.
• If it does, the issue might be with the specific app you were using. Try reinstalling or updating that app.

Check for Conflicting Apps:

• Ensure no other application is using the camera. Close any other apps that might be using the camera and try again.

Reinstall the Camera Driver:

• Go to Device Manager, right-click your camera under Imaging Devices, and select Uninstall device.
• Restart your computer, and Windows should automatically reinstall the camera driver.

Perform a Hardware Diagnostic:

• HP PCs often come with built-in diagnostic tools. You can run a diagnostic test to check if there are any hardware issues with your camera.

Reset Your PC:

• As a last resort, if none of the above steps work, you might consider performing a system reset. Make sure to back up your data before doing so.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support