my external monitor keeps locking to 30hz every time I open the omen gaming hub

[_chaps_]

nvm, I found the solution to my problem, here's what I did: 

1. turn off g sync from the Nvidia control panel.

2. close the omen gaming hub if you have it open.

3. go to settings > system > display (be sure to select the monitor your experiencing the problem with)> graphic settings > TURN VARIABLE REFRESH RATE ON > close the window.

4. restart your pc/laptop just in case, and the problem should be gone and free sync premium should appear as enabled in your monitor's UI.

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hi everyone, I normally use an external monitor (BENQ Mobius ex2510 @ 144hz) with my HP omen 15 laptop (also 144hz), but every time I open the omen gaming hub the external monitor screen's refresh rate gets capped at 30hz, and when I close the app the refresh rate goes back to 144hz. I do not know what's causing the issue, but here's extra info that might help:

1. I use the monitor in "show content only on display 2 (aka turn off my laptop screen and show the content only on the external monitor)."

2. changing the display option to "duplicate these displays" seem to solve the issue, but i don't want my laptop screen to be on all the time (besides, this option makes me lose fps in games).

3. I already tried uninstalling and reinstalling the app, but that doesn't work either.

4. The size of the texts and apps is set to 125%, but changing it to 100% doesn't do anything.

[banhien]

@_chaps_ 

How do you connect them ? Please note: Refresh rate goes up resolution will go down and vice versa.

Regards.

[_chaps_]

I connect them via displayport 1.4

[banhien]

@_chaps_ 

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@_chaps_ wrote:

I connect them via displayport 1.4

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@_chaps_ 

Both ends or only one end ? Direct or goes thru a niddle man ? If your monitor also supported DP 1.4 , in theory you should get more than 4K at 60Hz.

I don't have a 4K monitor but I use mini Display on my Omen to HDMI 2.0 cable I can connect to my 4K Panasonic TV w/o any problem.

Regards

[_chaps_]

Don't worry, I already solved it (I even explained how I did it to possibly help others), but thanks for being willing to help! 🙂