my hp laptop 15-dy5033 does not recognize when I plug in my anker docking station

[dereum]

I have a hp laptop 15 dy5033.....just purchased two montitors.....and a anker docking station......when I plug the docking station into the usb c port it gives me a error message saying it may not be able to see the device?

[Kuroi_Kenshi]

Hi @dereum,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

It sounds like your HP Laptop 15-dy5033 may not fully support USB-C Display Output or Power Delivery, which could be why your Anker docking station isn’t working as expected.

Here’s how to troubleshoot the issue:

The USB-C port on the HP 15-dy5033 may only support data transfer and charging, but not video output (DisplayPort Alt Mode). If that’s the case, the docking station won’t be able to extend displays through USB-C.

Use an Alternative Connection
If your laptop does not support video output over USB-C, you may need to connect your monitors using HDMI or DisplayPort, depending on the available ports on your laptop and docking station.

Let me know if you need further assistance!

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Best regards,