my hp laptop has a visible backlight bleeding issue ,but hp support refusing warrenty .

[vivekps1071]

I am writing to bring to your attention a warranty issue with my HP laptop that has not been resolved despite multiple communications with HP Support.

My laptop has a visible display light leakage issue, especially noticeable on grey and light backgrounds during normal use. It causes eye strain and discomfort while working. I completely understand that a very minimal level of light bleed can occur in LCD panels, but in my case, the leakage is significant and clearly beyond acceptable tolerance.

I was informed by HP Support that:

> “Light leakage is not covered under standard warranty. If you want to replace the display, it will be on a chargeable basis.”

Later, even after explaining that I was not requesting a replacement but a repair, I was told:

> “Replacement of parts or unit will not resolve this issue.”

I feel this response does not reflect proper inspection or fairness. My laptop is still under valid warranty (till February 2026), and this issue seems to be due to manufacturing variation or assembly imperfection, not physical damage or user misuse.

Therefore, I kindly request:

1. A reevaluation of my case by HP’s senior technical or quality assurance team.

2. Consideration for a free repair or suitable corrective action under warranty.

3. A written confirmation that this escalation has been reviewed by the CEO or executive support team.

I have trusted HP for its product quality and support, and I truly hope that HP will uphold this trust by resolving my case fairly.

[Garp_senchau]

@vivekps1071, Welcome to HP Support Community,

Thank you for posting your query.

Thank you for contacting HP support and bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the light leakage issue you're experiencing with your laptop. We understand how important it is to have a fully functional and comfortable device, especially when it impacts your daily work.

Upon reviewing your case, we acknowledge that light leakage beyond normal tolerance can be disruptive, and we appreciate your patience in addressing this matter. We strive to ensure that all our customers receive the highest level of support and satisfaction, and we're sorry that your experience has not met these expectations thus far.

To proceed with the next steps, please send us your Case ID via private message so we can escalate this issue to a higher level of support and direct it to the dedicated team. We will ensure a detailed review and work on a resolution that meets your satisfaction.

Once we have the case ID, we will immediately take action and keep you updated on the progress.

Thank you again for your understanding and for allowing us the opportunity to address this matter. We are committed to resolving it as quickly as possible.

I hope this helps.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,