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HP Recommended
HP Pavilion x360 14 Convertible PC 14-dy0000 (23S38AV)
Microsoft Windows 11

I am not able to use my web cam its showing a black screen , i've tried all the solutions of hp website still facing the same.

1 REPLY 1
HP Recommended

Hi @riiiya_y,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see there is an issue with the webcam.

May I Know does it happens with any specific application?
Do you see any toggle button on the laptop? By toggling it off webcam will start working.

 

Locate and use the webcam privacy switch

The webcam privacy switch is located on either the right or left side of your computer or next to the camera. To turn off your webcam, slide the webcam privacy switch toward the icon next to the switch. To turn the webcam back on, slide the switch away from the icon.

 

Find and use the webcam software that came with your computer

If your computer came with a built-in webcam, you can use the Camera app to record and share webcam video. The Camera app comes preinstalled on Windows computers. It is also available to download for free in the Microsoft Store.

In the search box on the taskbar, search for and open Camera.

 

Video is not displayed in your webcam software (such as Zoom, Skype, Messenger, and so on)

You can open webcam software, such as YouCam, Skype, or Zoom, but video is not displayed in the main viewing window. To repair this problem, make sure that the webcam is the selected device, uninstall and reinstall software, test your webcam, and then update the webcam drivers.

 

Verify that your app can use the webcam

Verify that your app can use the webcam (Windows 11)

Use these steps to make sure that your app can access your webcam.

NOTE:

You might need to adjust your firewall settings to include the webcam software as an allowed application. See your antivirus software documentation for more information.

Right-click the Start button, and then click Settings > Privacy & Security > Camera.

Make sure that the setting in the Camera access section is set to On.

Under Let apps access your camera, select On for the apps that you want to have access to the webcam.

 

Make sure that the webcam is the selected video/capture device for your webcam software

Your webcam must be selected as the video capture device in your webcam software. If the computer has multiple video input sources, your webcam software might be connected to something other than your webcam.

To select the webcam as your video source, open your webcam software and look for video camera, video source, or video caption in the software properties or preferences.

NOTE:

The name of your webcam might display as USB Video Device, HP Webcam, HP 4K Webcam, HP HD Camera, USB 2.0 Camera, HP Pavilion Webcam, or similar. If you do not know the name, select video device names until you see the video from your webcam display in the window.

For instructions, see the support documentation for your webcam software.

 

Please find the detailed steps in the link : HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

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Sneha_01- HP support
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