my laptop turns white when switched on

[Adithya11]

my laptop turns white when switched on, external monitor working good

[Hawks_Eye]

Hi @Adithya11 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Notebook 15s-du1052tu is experiencing a display issue, where the laptop screen turns white but works fine with an external monitor. 

This suggests that the problem is likely with the built-in display, rather than the graphics card. Here are some steps to troubleshoot:

 

Step 1: Perform a Hard Reset

1. Turn off the laptop and disconnect all external devices.
2. Unplug the power adapter and remove the battery (if removable).
3. Hold down the power button for 15 seconds to discharge residual power.
4. Reinsert the battery, plug in the adapter, and turn on the laptop.

Step 2: Check Display Connections

1. If you're comfortable, open the laptop and check the display cable connection.
2. A loose or damaged cable can cause a white screen issue.
3. If reseating the cable doesn’t help, the display panel may need replacement.

Step 3: Update Graphics Drivers

1. Connect the external monitor and open Device Manager (Windows + X > Device Manager).
2. Expand Display Adapters, right-click your GPU, and select Update Driver.
3. Choose Search automatically for updated driver software.
4. Restart the laptop and check if the issue persists.

Step 4: Run HP Diagnostics

1. Visit the HP Support page and download the HP PC Hardware Diagnostics tool.
2. Run a Display Test to check for hardware issues.

Step 5: Boot into Safe Mode

1. Restart the laptop and press F8 repeatedly before Windows loads.
2. Select Safe Mode with Networking.
3. If the screen works in Safe Mode, the issue may be software-related—try uninstalling recent updates or drivers.

Step 6: Consider a Display Replacement

If none of these steps resolve the issue, the LCD panel may be faulty and require replacement. Since the external monitor works fine, your laptop’s GPU is likely not the issue.

Let me know how it goes! 😊

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Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Adithya11]

Sir, my display screen is the culprit, I checked with other monitor and found working well. Pls advice me how to get original display and price in india,

[VikramTheGreat]

Hi @Adithya11,

Welcome to the HP support community.

@Hawks_Eye is currently unavailable, so I (@VikramTheGreat) will be working with you moving forward.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile, and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support