my laptop will not allow the camera to work

[anny44ev]

My camera no longer works I tried removing and re downloading the camera but it still doesn't work

[Deep_World]

Hi @anny44ev,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I Understand that your concern, don’t worry I will help you with this .

To better understand the issue, could you please provide a few more details?

1. What happens when you open the Camera app?
   • Black screen?
   • Error message (for example: 0xA00F4244 – No camera detected)?
2. Does the camera appear in Device Manager?
   • Under Cameras or Imaging devices?
   • Or is it missing / showing an error icon?
3. Did this start after a Windows update or BIOS update?
4. What is the exact HP laptop model and Windows version?
5. Do apps like Zoom or Teams detect the camera at all?

Troubleshooting steps to try

1. Check camera privacy settings (very common cause)

1. Go to Settings → Privacy & security → Camera
2. Make sure:
   • Camera access is ON
   • Let apps access your camera is ON
   • The Camera app is allowed

2. Look for a physical camera shutter or key

Some HP laptops have:

• A physical privacy shutter above the camera, or
• A keyboard key (Fn + camera icon) that disables the camera

Make sure it’s not turned off.

3. Check Device Manager carefully

1. Open Device Manager
2. Expand:
   • Cameras
   • Imaging devices
   • Human Interface Devices
3. If you see the camera:
   • Right-click → Enable device
   • Or Uninstall device, then restart

If you don’t see the camera at all, that’s an important clue.

4. Install the HP-specific camera driver

Generic Windows drivers sometimes don’t work properly:

• Open HP Support Assistant
• Install all available updates, especially:
  • Camera
  • Chipset
  • BIOS (if recommended)

5. Run HP Hardware Diagnostics

1. Restart the laptop
2. Press Esc, then F2
3. Run Component Tests → Camera

If the test fails or the camera isn’t detected, it may be a hardware issue.

6. Reset the Camera app

1. Settings → Apps → Installed apps
2. Camera → Advanced options
3. Click Repair, then Reset

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[Deep_World]

Hi @anny44ev,

Kindly follow the above troubleshooting steps and update us on the camera issue . 

Regards

Deep_World

[anny44ev]

I tried all of these things. There is no camera on my computer now but there was in the past . I tried loading a camera from hp site but it didn’t load..Rebooted laptop, had a Microsoft geek go in my computer to get it to work twice to no avail. He said it is a problem for HP. Don’t know what to do. Will use an external webcam, I guess

[Deep_World]

Hi @anny44ev,

Thanks for your response. It looks like you’re still having issue with the unit.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World