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HP Recommended
Notebook PC (Energy Star)

My product number is:J2X64UA#ABA

Ive had this laptop for almost 4 years with no major issues like this. I have had to do the “take the battery out and press the power button for 30 seconds” thing a few times but that’s no trouble. I tried it again this time but it just doesn’t work. All that I see when I press the power button is the low power light on the side flashing even when the charger is plugged in. Please help I have to finish my school work 😞 

1 REPLY 1
HP Recommended

@Kameron173816, Welcome to HP Support Community!

 

Since you have already tried hard reset and even then nothing shows up. This seems to be a hardware issue.

 

Contact  HP Support in your region or HP Authorized service center near your place to get the out of warranty service options.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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