my screen flickers then turns black for few seconds and some times freezes

[Vio_Mirro]

my screen flickers then turns black for few seconds, sometimes  blackensonly half of the screen both vertically or horizontally, sometimes it freezes and i have to  force close it

i am not a computer geek, i just want to know if it is a hardware or a software problem. i installed the latest video drivers, for both my video hardware but it seems that is not working, now the problem is even worse, the flickering is more frequent, i cant use my laptop anymore for school work  (internet, office and everything else). i have to say tho that if i play a game, everything works just fine, the game runs smoothly, no flickering, no black screen.

thank you in advance for response

[sandytechy20 · Accepted solution]

@Vio_Mirro 

Welcome to the HP support community.

I understand that your notebook screen is flickering, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Vio_Mirro]

Thank you so much for your time. It was a bios update problem, which i resolved. I updated my Bios and now everything is fine!

[sandytechy20]

@Vio_Mirro 

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.