my touch screen hasn’t been working

[yourebabyblue]

i’ve had this laptop for almost 3 1/2 years, and since the warranty expired, the touch screen has been going in and out. it wasn’t that big of an issue at first, because sometimes it would work after a restart. 

today i needed to use the touch screen and decided to figure out what the issue was. i troubleshooted and it told me my 12C HID Device was messed up. i went to the device manager and the 12C HID Device has a yellow error triangle on it. when i tried to install an update, i was told that the most current version is installed. after going through a few forums, i figured out that a few drivers are disabled:

- HID-compliant pen

- HID-compliant touch screen

- HID-compliant vendor-defined device (three of these are disabled, only one is enabled)

- USB Input Device (not sure if these are part of the issue, but two are disabled and only one is enabled). 

i have never gone and disabled anything myself. the closest thing i can think of was around 8 or so months after i got the laptop, i had to authorize a reset because my cousin did something. i never thought it was connected because it reset the entire laptop to factory settings, but around then is when i started having issues. 

[The_Fossette]

@yourebabyblue,

Welcome to the HP Support Community!

I recommend you download and install HP support assistant from the below link and install all the updates.

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

Here is how it is done.

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

If you continue facing the issue, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c03488148

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!