my touchscreen doesn't work anymore and it keeps on sayin no pen and touch input is available

[Dannyiel]

my touchscreen doesn't work anymore and it keeps on sayin no pen and touch input is available

[Rachel571]

Hi @Dannyiel,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see the touchscreen issue.  I will surely help you with it.

Clean the screen:

• Touch screens might not respond due to smudges and dirt buildup. Turn the computer off; moisten a soft, clean cloth with water; and then gently wipe the screen. Wait for the screen to dry, turn on the computer, and then try using the touch screen again.
• NOTE:
• To avoid this problem, touch the screen only with clean hands or a stylus.
• If cleaning the screen did not resolve the issue, configure the touch display.

Configure the touch display:

• Configure the touch display to identify your screen as a touch screen.
• In Windows, search for and open Calibrate the screen for pen and touch input.
• On the Display tab, click Setup.
• Click Touch input.
• Follow the on-screen directions to identify your screen as a touch screen.
• Tap the screen to see if it responds. If it does not, continue to the next step.
• Perform a touch screen diagnostic test in HP Hardware Diagnostics

Use the HP PC Hardware Diagnostics UEFI tests to detect problems with the touch screen hardware.

• Connect the AC adapter to the computer.
• Press the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press esc repeatedly, about once every second. When the Startup menu appears, press f2.
• When the HP PC Hardware Diagnostics screen opens, click Component Tests.
• Click Touch Screen.

Perform a hard reset

• If none of the previous steps worked, perform a hard reset.
• After resetting the computer, wait for the computer to start, and then tap the screen to see if it responds. If it does not, continue to the next step.

Power reset a notebook with a non-removable battery

• Perform a power reset (or hard reset) of your notebook to clear information from the computer's memory without erasing personal data.
• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.

You can find the detailed instructions in the link: https://support.hp.com/in-en/document/ish_4305073-3491276-16

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support