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- need driver for web camera on hp probook 6550b windows 10

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3 REPLIES 3
01-03-2018 06:13 PM
HI.
Provide us the DEV ID and VEN ID of the device administrator, Login to, Control Panel, System, Device Manager, if it has a yellow symbol, right click on the device, properties, details ... copy and attach the hardware ID.
Regards.
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01-03-2018 06:41 PM
Hi:
HP does not support that model for W10.
The only suggestion I can offer, would be to try the W10 universal webcam driver from the 6570b, and hope that works.
This package contains an HP Universal Camera Driver to support the integrated webcams for supported notebook models that are running a supported operating system.
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