non-linear characters

[teto06]

The folder or file names are not linear, a few pixels are used to write the words. This problem is also on the whole screen when I open any program/application, even the browser.

[Hawks_Eye]

Hi @teto06 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Laptop - 15s-eq0046nl is experiencing a display issue where text and characters appear distorted or misaligned. Here are some troubleshooting steps to help resolve this:

1. Update Graphics Drivers

• Open Device Manager (Win + X > **Device Manager`).
• Expand Display Adapters, right-click your graphics card, and select Update driver.
• Choose Search automatically for drivers and install any available updates.

2. Adjust Display Scaling & Resolution

• Open Settings > System > Display.
• Ensure the Resolution is set to the recommended value.
• Under Scale and Layout, set scaling to 100% or 125% (avoid custom scaling).

3. Run Display Troubleshooter

• Open Settings > System > Troubleshoot > Other troubleshooters.
• Scroll down and run the Display Troubleshooter.

4. Check for Windows Updates

• Open Settings > Windows Update.
• Install any pending updates, especially those related to graphics drivers.

5. Test with an External Monitor

• Connect your laptop to an external display.
• If the issue persists, it’s likely a software problem.
• If the external monitor displays correctly, the laptop screen may have a hardware issue.

6. Reset Graphics Settings

• Press Win + Ctrl + Shift + B to reset the graphics driver.
• Your screen will briefly flicker—check if the issue improves.

Let me know if you need further assistance! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye