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‎03-25-2020 02:01 PM - edited ‎03-30-2020 02:56 AM

HP Recommended
Product: HP ENVY 15t-j100 Quad Edition CTO Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

SOLVED, CHECK YOUR MOTHERBOARD SN IF YOU HAVE THIS PROBLEM and cross reference with the board list from hp. or take the back panel off. A gpu chip has its own heat sink on the MOBO.

 

Long story short, I dont have a graphics card in my laptop. Costco sold this lapotop as having a 740m in it with a sticker when it did not have anything. I paid for something I did not get. And i wasted like 5 hours trying to troublehoot it. 

 

Lesson learned:

1: Check system specs to see if you have what you bought.

2: Double check serial number to see if board is not labeled right.

3: Buy a new cheap computer instead of trying to repair a 6 year old one if something expensive breaks.

 

after installing windows 10

my Nvidia GeForce GT 740M stopped being detected by windows.

 

I have this computer:

Product: HP ENVY 15 Notebook PC
Operating System: Microsoft Windows 8.1 (64-Bit)

My laptop is said to have nvidia graphic card. But i cannot find it in device manager. I tried installing  nvidia graphic driver given in hp driver website for my laptop. But it says "not compatible nvidia hardware is not found". Even though i downloaded it from hp driver website it is not working. Is there a way to get it installed.

 

 

now im running on integrated graphics. its no fun. the pc is pretty old - from 2014

 

i heard that win 10 doesnt work well with some old hardware, but i saw that theres a workaround somewhere online. ill post the link when i find it.

 

does anyone know the solution? or do i have to do hours of trial and error to find a fix?

 

Just did this and forgot to check the box. so i might have screwed everything up.

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/HP-ENVY-15t-j000-NVIDIA-Graphics-Cannot-be...

 

- i am trying this now:

"First you need to install:
Intel Chipset Installation Utility and Driver
Then:
NVIDIA Graphics Driver

Both are downloadable from hp support web site.
http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-j100-Quad-Edition-Notebook-PC-series/6521...

 

from

https://forums.tomshardware.com/threads/gpu-not-listed-in-bios-or-device-manager.2660860/

 

attempted fixes:

using hp auto update tool

using nvidia auto update tool

using intel then nvidia graphics update tools

video card is enabled.

nvidia card is not detected

 

 

20200326_034527.jpg20200326_034540.jpg

  

 

nvidia.png

nvidia.pnghp model.pngUntitled.png
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2020 02:57 AM - edited ‎03-30-2020 02:57 AM

HP Recommended

Read the above updated information in the original post.

 

SOLVED, CHECK YOUR MOTHERBOARD SN IF YOU HAVE THIS PROBLEM and cross reference with the board list from hp. or take the back panel off. A gpu chip has its own heat sink on the MOBO.

 

Long story short, I dont have a graphics card in my laptop. Costco sold this lapotop as having a 740m in it with a sticker when it did not have anything. I paid for something I did not get. And i wasted like 5 hours trying to troublehoot it. 

 

Lesson learned:

1: Check system specs to see if you have what you bought.

2: Double check serial number to see if board is not labeled right.

3: Buy a new cheap computer instead of trying to repair a 6 year old one if something expensive breaks.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-28-2020 04:03 PM

HP Recommended

@Shrek4President Welcome to HP Community!

 

I understand that the Nvidia graphic card not detected.

 

I understand your concerns.

 

As you have already tried troubleshooting steps. I would suggest you contact our phone support and check for the service options.

 

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Or you can contact local stores for repair.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

Was this reply helpful? Yes No

‎03-30-2020 02:57 AM - edited ‎03-30-2020 02:57 AM

HP Recommended

Read the above updated information in the original post.

 

SOLVED, CHECK YOUR MOTHERBOARD SN IF YOU HAVE THIS PROBLEM and cross reference with the board list from hp. or take the back panel off. A gpu chip has its own heat sink on the MOBO.

 

Long story short, I dont have a graphics card in my laptop. Costco sold this lapotop as having a 740m in it with a sticker when it did not have anything. I paid for something I did not get. And i wasted like 5 hours trying to troublehoot it. 

 

Lesson learned:

1: Check system specs to see if you have what you bought.

2: Double check serial number to see if board is not labeled right.

3: Buy a new cheap computer instead of trying to repair a 6 year old one if something expensive breaks.

Was this reply helpful? Yes No
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