nvidia rtx 4060

[johndoe29]

My laptop is just over 1 year old and has nvidiia rtx 4060 but cant installed  nvidia software also i get microsoft basic display adapter instead nviddia display adapter in device manager.  When I run hard diagnostics it shows my nvidia rtx 4060.  Is it possible to replace the nvidia rtx 4060 in my laptop or is it repairable.

[BeemerBiker]

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@johndoe29 wrote:

My laptop is just over 1 year old

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HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
https://d34z73bbtpzgej.cloudfront.net/

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Can you pass UEFI diagnostics?  If you can pass the graphics test the the NVidia chip is working.ap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If a component fails during the UEFI test then Click here to check warranty
If the component is not tested then possibly it is in the updated version of UEFI diagnostics.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the '+' symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.

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The windows 11 24H2 driver for the NVidia chip can be downloaded here.  Does it install?  All other drivers are here

Let me know what you find out before trying that HP cloud restore.