on going display issues with my Spectre laptop going black screen

[bobspectre]

I want my money back... now 15 months, this continues to happen, screen goes into black mode.. you have updated the mother board, doesnt do anything,, updated all drivers, every month.. still same issue. HP you know there is a problem with this series.. device still on warranty... now 4th ticket raised here in Switzerland.. you dont even try to fix this.. there is NO software issues.. its clearly the graphic card.. and the intel updates have no effect on it.. I cant use this with a hdmi second screen.. how do I reach HP Switzerland sales.. I want to report this issue to consumer affairs in Bern... this is a known problem, guess thats why you sold them at discount.. very disappointed. 

[Max3Aj]

@bobspectre, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's serial number and active case ID with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 
 

Now, let's dive into the issue! Could you please elaborate on what's happening with your PC? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Max3Aj