09-27-2020 02:40 AM
I have a brand new envy x360 convertible for about a month now. The laptop ships with Win 10 Home and I wanted Win 10 Pro as it suits me better for my needs.
I have purchased the Pro version through microsoft store and tried to install it automatically. To cut the very long story short - I had to reformat my laptop and after some time and some troubleshooting by the Microsoft agents etc (remote assistance etc) I finally got the Pro version.
My problem is that the dedicated buttons for MIC and Camera do not shot the on screen notifications when I press them. The buttons work and do what they supposed to be doing but I do not get any onscreen notification.
Can someone help with this or point to a direction to solve this problem? (the initial behaviour of the buttons were to show on screen notification as they were pressed and toggled to on or off camera or mic)
Thanks a bunch for any help.
09-29-2020 12:41 PM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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