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benny10033 Tutor
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pavilion x2 12 not detecting sensors

Pavilion x2 12
Microsoft Windows 10 (64-bit)

Hi, after an unsuccessful attempt of HP chat support on this issue, I've decided to post my question here.

 

I have bought two pavilion x2 12, both worked perfectly, until today I found one of them cannot auto rotate.

 

Known:

1. Both PCs undergone same driver update and installed same software.

2. There is no sensor in device manager

3. The other pavilion works.

4. There is no auto rotate option in action center and settings

 

Done:

1. Installed latest drivers(especially the intel integrated sensor solution twice)

2. Updated BIOS nunerous times.

3. Reseted twice, all data wipied

4.. Tried to add the same sensor in hardware manager.(Looked up sensor of the working pc in device manager and install legacy  hardware in problematic pc, resulting This device cannot start. (Code 10) Failed to open lower target for IO handling)

 

Any ideas?

I think cloning  the working one's hdd to problematic one may works.

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benny10033 Tutor
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pavilion x2 12 not detecting sensors

After downgrading the intel integrated sensor solution driver, the sensors pops up in the devicr manager. Auto rotation back online.

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jirmic Honor Student
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pavilion x2 12 not detecting sensors

This is what helped for me and my HP Pavilion X2 model 12-b104nc (I spent couple of days to find solution without any success, so I tried myself):

 

Get to Device Manager and delete following (with driver removal if applicable):

                                          Standard device HID / Device I2C HID (all of them)

                                          System devices / Intel® Virtual Buttons

                                          System devices / Intel® Integrated Sensor Solution

                                          Software devices / Lightweight Sensors Root Enumerator

                                          Sensors / All items there

                            And do Windows reset

 

Hope it will help.

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