pen stylus M23867-001 suddenly stopped working

[kmanning]

pen is not working.  when I connect it to the USB-C port of the laptop, the charging light on the pen does not even come on.  However, I can connect an external ssd drive to the same laptop port and read the drive just fine.   I connected the pen to a wall charger through a USB A to USB-C cable, and still the charging light on the pen does not come on.  Used the HP Support Assistant to download and install updates.  No change in pen function.  Is there a battery I can replace?  Is this a hardware issue confined to the pen?

[Hawks_Eye]

Hi @kmanning 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It seems like your HP pen stylus (M23867-001) might be experiencing a hardware issue, especially since the charging light doesn't come on even when connected to different power sources. 

Here's how you can troubleshoot and determine the next steps:

 

Inspect the USB-C Port on the Pen:

• Check for any visible damage or debris in the USB-C port of the pen. Use a soft brush or compressed air to clean it gently.

Test with a Different Cable and Charger:

• Try using another USB-C cable and charger to rule out issues with the accessories.

Check for Firmware Updates:

• Ensure your laptop and pen are running the latest firmware. While you've already updated via HP Support Assistant, you can double-check for any specific updates related to the pen on the HP Support page.

Battery Replacement:

• Unfortunately, most HP styluses, including the M23867-001, have built-in, non-replaceable batteries. If the battery has failed, the pen might need to be replaced.

Test the Pen on Another Device:

• If possible, connect the pen to another compatible HP device to see if it charges or functions. This can help confirm if the issue is with the pen itself.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye