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‎10-08-2024 10:16 AM

HP Recommended

Hi there!

I have a HP Elite X2 Gen 2 Windows Tablet. In fact this device is the third replacement trying to get the pen working correctly. 

The issues are:

- cursor is jumping around while the pen is hovering (jumping mostly in a straigt vertical line to the edge of the screen)

- proper calibration not possible (I cannot click the cross-hairs presented during calibration; the clicks on the edge of the screen are not recognized)

- maybe a result of the above: when writing, artifacts are created which make the writing process almost impossible

 

As I said, the hardware has been replaced three times so I am on device no. 4. The pen of course has been swapped, the batteries, too. I downloaded the mot recent drives I could find an installed them (latest try today). I removed all the drives I could find before installing new ones, too. 

 

Any ideas what the issue could be

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