physical damage

[lily_aiden]

My pc had a physical damage at  the bottom of the body where it cracked which makes it difficult to open or even to position it properly. What is the best option?Repair it or buy new one?My pc is HP Pavilion x360 14 Convertible PC 14-dy0000 (23S36AV

[VikramTheGreat]

Hi @lily_aiden,

Welcome to the HP support community.

Sorry to hear about the Cracked body. To help you better, please share with us the image of the crack and reach us with the pc details via private message so we can help you better.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[lily_aiden]

[Huffer]

About 4 years old so out of warranty. The damage you show is a seized hinge. Not inexpensive to repair but the laptop is an 11th gen Intel Core still not close to obsolete. If the screen is not cracked you might explore repair options. HP Service Centers in India can provide service on laptops of that age and can give you better advice than we can. Pick one near you, call ahead make an appointment and visit.

https://support.hp.com/in-en/help/service-center