pop-up camera won't pop up HP24-cr0046 all-in-one desktop pc

[kilster45]

Unable to use my pop-up camera on my all-in-one desktop. I can't find out how to make it "pop-up".

[Rachel571]

Hi @kilster45,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the pop-up camera on your HP 24-cr0046 All-in-One desktop PC won't pop up, there are several troubleshooting steps you can take to resolve the issue:

Check the Mechanism:

• Ensure there are no obstructions around the camera area. Sometimes dust or debris can block the camera from popping up.
• Gently press down on the area where the camera is supposed to pop up and then release it. It may help to nudge it into motion.

Manual Activation:

• Some HP All-in-One models have a manual switch or button near the camera. Look for a small notch or switch and try to push or slide it to release the camera.

Software Settings:

• Go to Device Manager to check if the camera is recognized by your system:
  • Right-click the Start button and select Device Manager.
  • Look for Imaging devices or Cameras.
  • If the camera is listed, right-click it and select Enable, if it’s disabled.
• Make sure the camera is enabled in your privacy settings:
  • Go to Settings > Privacy > Camera.
  • Ensure that camera access for this device is turned on and that apps are allowed to use the camera.

Update Drivers:

• Updating the camera driver might help:
  • In Device Manager, right-click the camera and select Update driver.
  • Choose to search automatically for updated driver software.

HP Support Assistant:

• Use the HP Support Assistant to check for and install any updates or troubleshoot hardware issues:
  • Open HP Support Assistant and go to the My devices tab.
  • Select your device and check for updates or run diagnostics.

Check BIOS/UEFI Settings:

• Sometimes the camera might be disabled at the BIOS/UEFI level:
  • Restart your computer and enter the BIOS/UEFI settings (usually by pressing F2, F10, ESC, or DEL during startup).
  • Look for an option related to the camera and ensure it’s enabled.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support