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- pop-up camera won't pop up HP24-cr0046 all-in-one desktop pc

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1 REPLY 1
05-16-2024 07:22 AM
Hi @kilster45,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If the pop-up camera on your HP 24-cr0046 All-in-One desktop PC won't pop up, there are several troubleshooting steps you can take to resolve the issue:
Check the Mechanism:
- Ensure there are no obstructions around the camera area. Sometimes dust or debris can block the camera from popping up.
- Gently press down on the area where the camera is supposed to pop up and then release it. It may help to nudge it into motion.
Manual Activation:
- Some HP All-in-One models have a manual switch or button near the camera. Look for a small notch or switch and try to push or slide it to release the camera.
Software Settings:
- Go to Device Manager to check if the camera is recognized by your system:
- Right-click the Start button and select Device Manager.
- Look for Imaging devices or Cameras.
- If the camera is listed, right-click it and select Enable, if it’s disabled.
- Make sure the camera is enabled in your privacy settings:
- Go to Settings > Privacy > Camera.
- Ensure that camera access for this device is turned on and that apps are allowed to use the camera.
Update Drivers:
- Updating the camera driver might help:
- In Device Manager, right-click the camera and select Update driver.
- Choose to search automatically for updated driver software.
HP Support Assistant:
- Use the HP Support Assistant to check for and install any updates or troubleshoot hardware issues:
- Open HP Support Assistant and go to the My devices tab.
- Select your device and check for updates or run diagnostics.
Check BIOS/UEFI Settings:
- Sometimes the camera might be disabled at the BIOS/UEFI level:
- Restart your computer and enter the BIOS/UEFI settings (usually by pressing F2, F10, ESC, or DEL during startup).
- Look for an option related to the camera and ensure it’s enabled.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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