problem with the touchpad

[17t-cm200]

Hi, I have a problem with the touchpad. stops working. I tried reinstalling the software and it doesn't help.
the only thing that works is turning it off and on, can you fix this problem?

Thank you

[Irfan_06]

Hi @17t-cm200,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Kindly refer to the steps on this link to Perform component tests for the touchpad.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Also, refer to the steps on this link to update the BIOS, and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[17t-cm200]

hi, thanks for your reply.

I have everything up to date and I tried the procedures, but alas, nothing helps. It works great for a while and then it crashes and I have to turn the touchpad off and on

[A_Gayathri]

Hi @17t-cm200,

Welcome to the HP Support Community

I understand you are facing an issue with your problem with the touchpad not being able to boot into the NVME drive. Not to worry I will help you to get a resolution to resolve the issue.

I see that you have already tried the troubleshooting steps thank you for trying the steps as the issue persists 

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!