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‎08-20-2024 04:50 PM

HP Recommended
Product: HP Pavilion Gaming 15-dk10000 Laptop PC (8VD47AV)

Hello everyone. Please help with this problem. I am working normally in EXCEL and after a while (10 or 15 minutes), the cell area turns black (see attached image). It’s strange because Windows works normally, but in EXCEL that black area makes it impossible for me to work. I contacted Microsoft support, and after several attempts, reinstalls, and repairs, it was concluded that it was an issue with my laptop. I should mention that I recently updated drivers using the "HP Support Assistant" program, but the problem persists. Could you please help me? I’m desperate. Thank you very much!

 

error excel pantalla negra 2.PNG

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