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‎04-08-2022 05:55 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi All 

I am trying to install Dual Monitors to my HP Notebook with Windows 10 Home (supposedly 64 bit).  I am getting this message USB-C HDMI adapter not recognized by Windows.  The brand of the adapter is Comsol and is for Windows.  How can I get this adapter to work?  

 

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‎04-08-2022 07:44 PM - last edited on ‎08-21-2024 07:18 AM by

HP Recommended

@Mozzies 

 

What is your machine ? Does its USB-C support Alt mode ? Please use the following way to find out the model/product of your machine


      https://support.hp.com/us-en/document/ish_2039298-1862169-16


For security reason, please do NOT post its Serial number (s/n) on Internet.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎04-08-2022 07:44 PM - last edited on ‎08-21-2024 07:18 AM by

HP Recommended

@Mozzies 

 

What is your machine ? Does its USB-C support Alt mode ? Please use the following way to find out the model/product of your machine


      https://support.hp.com/us-en/document/ish_2039298-1862169-16


For security reason, please do NOT post its Serial number (s/n) on Internet.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎05-13-2022 05:19 AM

HP Recommended

Thank you I ended up taking my computer and the adapter to a IT guy, he did exactly what you advised.  Then he found out that the adapter was not going to work on my computer, so I took it back. 

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