"HP Spectre x360 - 13-ap0000no" touchpad randomly stops working.

[holymarc]

The touchpad on my "HP Spectre x360 - 13-ap0000no" randomly stops working. The problems with it is that you sometimes have to push hard on the touchpad for it to register your click, the mousepointer moves around on it's own and sometimes it barely works at all. All the problems disappear for a while when I restart the computer and the comes back. 

The latest drivers for the touchpad is installed, I tried the component test for the touchpad with no problems, and I uninstalled the mouse drivers from device manager and restared the computer. Using a external bluetooth mouse comes with some problems too.

[Kumar0307]

@holymarc, Welcome to the HP Support Community!

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update. Reboot the PC once done.

Check in device manager if the touchpad drivers are detected

For more info on Using the TouchPad or ClickPad, refer to this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[holymarc]

I have the latest updates according to Windows (v1809) and the latest updates on "HP support assistant". There where a few updates on "HP support assistant" I couldn't install because they where only compatible on Windows version1803, but they didn't have anything to do with the touchpad I believe.

Before I received your answer I did a complete reset on the computer and that didn't help either.

I also tried to use a USB mouse and that worked fine.

The name on the driver I have is "synaptics HID touchpad" as you can se below and I've tried to update the driver as well, but It says that the lastest driver is already installed.

[Kumar0307 · Accepted solution]

@holymarc

Thank you for the detailed response. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue with the touchpad:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[holymarc]

It turned out to be a hardware issue, so I had to send the computer to a HP service workshop for them to fix the broken parts. The computer is no back and the it works.