"THREAD STUCK IN DEVICE DRIVER" BSOD on Windows 10 x64

[Seventh10482008]

When I try to watch any online video I very oftenly get "THREAD STUCK IN DEVICE DRIVER" BSOD on my system. I tried to update video driver to last version (AMD Crimson 17.11.1) but it does not help.

When I play any game, even with good graphics, I'm not getting BSOD, I suppose due to discrete video card using by driver. Seems, I get an error when system tries to use internal video card. I cannot disable internal video card in BIOS and I also cannot let driver to use discrete video card for browser and some other apps (it's written it's locked for compatibility).

Sometimes when system is loading I see a black screen instead of loading animation, but without any BIOS signals; system is loading, notebook is working, but i see only a black screen until i turn notebook off then turn it on. It happens not so oftlenly as online video crashes, but often enough.

[Riddle_Decipher]

@Seventh10482008

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand you have an error on BSOD - "THREAD STUCK IN DEVICE DRIVER",

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you update the video card drivers from the HP website or the AMD website?

Have you considered updating the BIOS and the Chip-set drivers?

(Click here to find and install the BIOS, Video card drivers and Chip-set)

While you respond to that, I'm going to write down the list of steps you need to perform to solve the issue, I understand you've already done some off them, so please skip the ones you've done and perform the next step accordingly:

Solution 1: Update video card drivers

Outdated corrupted video card drivers can be the main cause, so make sure you have the latest driver for your video card. If there is problem with the video card driver, in Device Manager, you probably would see a yellow mark next to the device.

Solution 2: Update sound card drivers

Problematic sound card drivers can also be the cause. Updating the sound card driver and see if the problem resolves.

Solution 3: Keep computer and video card adequately cool

Overheating can cause your video card’s chipset to lock up, so make sure your PC and your video card are adequately cooled.

Solution 4: Upgrade power supply (Check with an alternate adapter/cord)

If you are using a desktop PC, try upgrading your computer’s power supply. If the power supply is in poor quality, it will be unable to provide adequate power to all your computer’s components. In this case, it may result in a “brown out” of sorts in your system. Remove the old power supply and replace it with a more appropriate one. If you are sure how to do this, go to the near computer repair shop for check and have it fixed.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Seventh10482008]

I had downloaded latest drivers for chipset and video card from AMD site. I also updated BIOS to latest version from HP site.

Currently I am using 16.6 AMD video card driver version (from Windows Update) and the other drivers are from Windows Update too. Latest availible video card driver version from AMD site is 17.11.1. I do not use this version beacause BSOD appears anyway and this version also defines my video card as "Radeon R7 M340" instead of "Radeon R7 M440".

I had searched in Google about this error, it oftenly occurs on new AMD video cards on Windows 8.1 and Windows 10, but no matter how much I was searching, I could not find any solution. My problem fewly differs from other cases, I cannot watch any online video, but I can play games with good graphics which is seems to be somethng with integrated video card or with it's driver.

P.S. I was several times editing my post for last 30 minutes, adding information to it, so excuse me for this.

[Riddle_Decipher]

@Seventh10482008

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

That said, I recommend you perform a system refresh using the instructions listed on this link: Click here for details,

If the issue persists, please run an extensive system test using the hardware diagnostics tool: Click here

If the tests pass, Perform a system recovery: Click here for instructions.

If the tests fail, Contact HP to set up a repair/replacement order:

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

[Seventh10482008]

Thank you for help! But I cannot test my video card - when I'm loading Hardware Diagnostics tool, I have only 2 options - "Memory test" and "Hard drive check". How can I test my video card? My notebook model is HP 17-y002ur.

[Riddle_Decipher]

@Seventh10482008

Thank you for responding,

It's great to have you back 😉

If the tests are unavailable, I recommend you proceed with the next step to refresh/recovery the windows factory defaults,

as that should help us identify/resolve the issue accordingly.

Please refer to the links shared earlier for instructions.

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Seventh10482008]

I had bought my laptop 2 weeks ago and I already had reinstalled Windows several times. Currently I had already tested all standart possible solutions. I only cannot do 2 things - test my integrated video card or disable it in BIOS. I just cannot watch any online video even on clean Windows installation.

[Riddle_Decipher]

@Seventh10482008

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

if you've reinstalled windows several times, perhaps, you should tell me how it was done,

was it using the recovery partition (F11) or the recovery media (DVD/USB)?

If it was a retail copy of windows, I must inform you that HP neither supports nor recommends using them as it could cause issues as the one we have now and I recommend you considering reinstalling the OS using a fresh copy of windows OEM: Click here for instructions.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Seventh10482008]

I have a retail Windows copy (BOX), so I had installed Windows from it's USB stick. My notebook model had only FreeDOS installed.

[Riddle_Decipher]

@Seventh10482008

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

I understand your concern, however, the BSOD error seems to be OS related,

To confirm the same you can also attempt the steps mentioned on this youtube video: Click here

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond by support boundaries, please ignore the ads and take only the free suggestions)

If the above doesn't work, please install another version of windows or as mentioned get the recovery media from HP to install the same (if you've already done the extensive hardware test suggested earlier and it has passed)

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!