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‎09-23-2022 02:34 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-cp0000 (2Q7W8AV)
Operating System: Microsoft Windows 11

hello. Today I encountered such a problem: on my new laptop, a red vertical stripe appeared in the middle of the screen. Updated video card amd, nothing changed. What could be the reason?

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1 REPLY 1

‎09-23-2022 09:00 PM

HP Recommended

Hello @Tamara20 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Double check with external monitor connected via vga/hdmi cable. Can you see the "red vertical stripe" on the external monitor?

- Shutdown notebook

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

 

(2) Please report your results

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