reinstall touchscreen driver for HP ENVY m6-n010dx Notebook

[crispycreamguy]

hi. so my touchscreen was not working on my HP ENVY m6-n010dx Notebook after a factory reset and several updates (about 200) i went into device manager and uninstalled the driver for the touch screen (HID touch screen) ith the intent to reinstall it. i cannot find the driver anywhere and windows update is not recognizing that i need it. is there anywhere that i can go to get that specific driver and download it to reinstall?

[DavidSMP]

@crispycreamguy,

Good day. Thank you for reaching out. I will be happy to assist you here. Terrific efforts and great description of the issue. Kudos to you for that.

• Did you run diagnostics on the touchscreen to isolate the issue correctly?

Let's try these steps:

• From this link: https://support.hp.com/in-en/document/c03467259 (HP PCs - Testing for Hardware Failures)
• Run the touchscreen diagnostics under component tests and check if it passes or fails. 
• Sometimes it may not run also.
• If it fails it will display a failure code. Make a note of it. The touchscreen has to be replaced and the computer repaired.

If it passes, then, try these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.com/drivers  Select the country and type the product# of the unit. Then follow the onscreen instructions.
• Update the touchscreen firmware from the same drivers' page if it is available.
• Then check if the issue gets resolved. 

If it does not, then follow all the relevant steps from this link: https://support.hp.com/in-en/document/c03488148 (HP PCs - Troubleshooting Touch Screen Issues (Windows 10, 😎

This should fix the issue.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂