running the LG 5k2k monitor with a HP Spectre x360 - 15-bl112dx

[Prademartinez]

Hi, everyone does the HP Spectre x360 - 15-bl112dx support thunderbolt 3 video output to drive an LG 5k2k monitor??

I have tried active Thunderbolt 3 cables, the CalDigit TS3 dock with both active type C 40GBs cables, display port cables, fast HDMI cables, and nothing gets this monitor running over 3840x2160. The monitor can be driven to 5120 x 2160  at 60 Hz but Im starting to think that maybe the HP Spectre x360 - 15-bl112dx cant drive it at the resolution I was hoping for. 

Does anyone have a suggestion what can I do ?? is there a way to update maybe thunderbolt drivers other than HPs website ?

What can I do to run the monitor at 5120 x 2160 with the HP Spectre x360 - 15-bl112dx ????

[Betty0610]

@Prademartinez

Welcome to the HP Support Community.

Let's update the BIOS: https://support.hp.com/in-en/document/c00042629

Also, update the chipset and graphic driver: https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-bl100-x360-convertible-pc/16779592/mo...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Prademartinez]

Hi I have updated chipset, bios is in F.42 wont allow me to update the F.65 which is available and I have the latest graphics drivers, what could I do next ?

[Betty0610 · Accepted solution]

I did go through the product specifications sheet and found out its your NVIDIA®️ GeForce®️ MX150 (2 GB GDDR5 dedicated) that has a limitation.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!