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‎08-28-2017 04:55 PM

HP Recommended
Product: Pavilion m6-1045dx
Operating System: Microsoft Windows 10 (64-bit)

When I turned on the computer today, the screen was all grainy/snowy.  Tried shutting down and restarting, but it didn't solve the problem.  Maybe the resolution is off?  Problem is I can't see/read anything on the screen, so I don't know how to check resolution either.

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-28-2017 11:53 PM

HP Recommended

Can you attach an external monitor to the "video-output" port on your laptop?

Does the image on that screen look "normal" ?

 

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2 REPLIES 2

‎08-28-2017 11:53 PM

HP Recommended

Can you attach an external monitor to the "video-output" port on your laptop?

Does the image on that screen look "normal" ?

 

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‎08-30-2017 09:10 PM

HP Recommended

Thank you.  The external monitor showed a normal clear screen and it "bumped" my laptop screen back to normal as well.  Not sure why/how that worked, but thank you for the suggestion!

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