screen is cracked so touchscreen doesn't work

[bethan158]

6 months ago my laptop screen cracked causing the touchscreen to stop working. When I visited a PC repair shop I was told the screen replacement was not being sold. How can I repair my laptop?

[sandytechy20]

@bethan158

Welcome to the HP support community.

I understand that your notebook screen is cracked, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers