screen is not visible clearly showing fully dark most of the screen

[RCS8]

display is not working properly and showing black screen screen is on but i cant see totally 

[Kuroi_Kenshi]

Hi @RCS8,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the black screen on the HP Envy x360 14-inch 2-in-1 laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for External Connections:

• Ensure that there are no external devices connected, such as monitors or projectors, as these might affect the display output.

Brightness Settings:

• Check if the screen brightness is at its lowest setting. Adjust it using the function keys typically found on the keyboard (such as "fn + fN" keys).

Power Cycle the Laptop:

• Disconnect the power adapter and remove any connected external devices.
• Press and hold the power button for 10 seconds to perform a hard reset.
• Reconnect the power adapter and restart the laptop.

External Display:

• Connect the laptop to an external monitor using the HDMI or USB Type-C port to see if the issue is with the laptop's display or the graphics output.

BIOS and Drivers Update:

• Visit the HP Software, Drivers, and Firmware page.
• Enter your product serial number and follow the prompts to update the BIOS and graphics drivers.

Safe Mode:

• Power off the laptop and turn it on while pressing Shift + F8 to boot into Safe Mode. Check if the black screen persists, which may indicate driver issues.

Perform a Hard Reset:

• Remove the battery (if removable) and disconnect the power adapter.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and power adapter to restart the laptop.

Refer to this link for further assistance: Click Here

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,