screen not "wakeup" after sleep mode

[Tomfi]

screen not "wakeup" after sleep mode

[Raj_05]

Hi @Tomfi,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Spectre 15-Eb1 X360 Convertible Laptop PC screen doesn't wake up after sleep mode, here are some steps to troubleshoot and potentially resolve the issue.

Check Power Settings

• Go to Settings > System > Power & sleep.
• Ensure that the settings for "Sleep" and "Screen" are configured correctly. Try setting them to a longer duration or to "Never" for troubleshooting purposes.

Update Drivers

• Display Driver:
  • Open Device Manager (right-click the Start button and select Device Manager).
  • Expand the Display adapters section.
  • Right-click your display driver and select Update driver.
  • Choose Search automatically for updated driver software.
• BIOS and Chipset Drivers:
  • Visit the HP Support website.
  • Enter your laptop model and download the latest BIOS and chipset drivers.
  • Follow the instructions to update.

Disable Fast Startup

• Go to Control Panel > Hardware and Sound > Power Options.
• Click Choose what the power buttons do on the left side.
• Click Change settings that are currently unavailable.
• Under Shutdown settings, uncheck Turn on fast startup.
• Click Save changes.

Reset Power Plan

• Open Control Panel > Hardware and Sound > Power Options.
• Select Change plan settings next to your selected power plan.
• Click Restore default settings for this plan.

Check for Windows Updates

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates and install any available updates.

Run Power Troubleshooter

• Go to Settings > Update & Security > Troubleshoot.
• Select Additional troubleshooters.
• Find and run the Power troubleshooter.

 

[Raj_05]

Reinstall Display Driver

• In Device Manager, right-click the display driver and select Uninstall device.
• Restart your computer. Windows will automatically reinstall the driver.

Modify Sleep Settings in Advanced Power Options

• Open Control Panel > Hardware and Sound > Power Options.
• Click Change plan settings next to your selected power plan.
• Click Change advanced power settings.
• Expand Sleep, then expand Allow hybrid sleep and set it to Off.
• Expand PCI Express and set Link State Power Management to Off.

Check for Hardware Issues

• If the problem persists, it could be a hardware issue. Connect an external monitor to check if the laptop is outputting display to it.
• If the external monitor works, the issue might be with the laptop's display panel or related hardware.

Perform a System Restore

• If the issue started recently, perform a system restore to a point where the laptop was functioning correctly.
• Go to Control Panel > System and Security > System > System protection.
• Click System Restore and follow the prompts.

These steps should help you diagnose and resolve the issue of your HP Spectre's screen not waking up from sleep mode.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support