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screen not rotating, rotation lock icon greyed out

HP Recommended
envy x360
Microsoft Windows 10 (64-bit)

hi everyone, i purchased my laptop yesterday and I am having issues with the rotation of the screen.

it was working perfectly yesterday.

it won't rotate automatically and the rotation icon is greyed out 

thanks for help 

HP Support Agent
HP Support Agent
7,672 7,670 328 396
Message 2 of 2
Flag Post
HP Recommended

Hi@Okkur, Welcome to the HP Support Community!


Please share the product number of the PC to assist you better.


Try the few steps recommended below.


You can try updating Intel Integrated Sensor Solution Driver and check if that helps.


Update the Intel Integrated Sensor Solution Driver from this link. Click Here


Also, You can update other drivers on the PC using an HP support assistant.


Refer to this article to know more information about using HP support assistant.


Also, try changing a few settings: 

Open Settings App and go to System > Display.
Find Orientation and choose Portrait from the menu.
Your device should automatically switch to portrait mode.

Go to Control Panel> Display>Change Display Settings and then make sure that the "Allow the screen to auto-rotate" is selected


Also, Uninstall the Device from Device Manager

Open Device Manager
Expand the Display Adapter section.
Find the Display card Driver.
Right-click Display card Driver and select Uninstall.
Select the checkbox to delete the driver software for this device.
Reboot the computer after the uninstall process has finished.


Lastly, Change the LastOrientation registry value.


If you have problems with Rotation Lock and if the rotation isn’t working on your device, you might have to change some registry values. To do that, follow these steps:

Press Windows Key + R and type Regedit. Press Enter or click OK.
When Registry Editor opens, you need to navigate to the following key in the left pane:
In the right pane, find LastOrientation and double-click it.
In the Value data box enter 0 and click OK to save changes.
If you see SensorPresent DWORD available, double-click it and make sure that its value is set to 1.


Refer to this article to know more information about Switching Between Tablet Mode and Desktop Mode. Click Here


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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