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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- screen pixels issue - purple blob on screen

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05-17-2020 01:01 AM
We woke up one morning to the first picture. I do not believe that anything was done to the computer (eg bumped or touching too hard). My teenager said that it was perfect on Monday when he used it (and didn't touch the camera that day) and when he turned it on Tuesday morning, this was on the screen.
By Friday morning it was faded quite a bit and not only purple in colour and see through.
There a line behind the screen (screen perfect) on third photo below the purple blob.
We were advised by JB Hifi to get it sent back to HP on Tuesday, so I have begun to save all files, but then it has begun to fade, not sure what to do?
thanks
05-18-2020 06:02 PM
I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Riddle_Decipher
I am an HP Employee
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