screen randomly flicks to black

[kalrez]

Screen randomly flicks to black. Sometimes it comes back, but will flick black a few more times. Eventually it flicks to black and reboots on its own.

[Hawks_Eye]

Hi @kalrez 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That sounds frustrating—especially when your HP ENVY 16-inch Laptop PC 16-h0000 keeps flickering to black and rebooting unexpectedly. Since this issue could be related to drivers, hardware, or power settings, here are some troubleshooting steps to try:

1. Update Display Drivers

• Boot your PC in Safe Mode.
• Open Device Manager (Windows + X > Device Manager).
• Locate Display Adapters, right-click your GPU, and select Uninstall device.
• Restart your PC—Windows should automatically install the latest driver.
• Alternatively, manually download and install the latest graphics driver from HP Support.

2. Check for Overheating Issues

• If your laptop gets too hot, it may shut down to prevent damage.
• Ensure vents are clear and use a cooling pad if necessary.
• Run HP Diagnostics (F2 at startup) to check for thermal issues.

3. Adjust Power Settings

• Open Control Panel > Power Options.
• Select High Performance mode.
• Click Change plan settings > Change advanced power settings.
• Under Display, set Turn off display to Never.

4. Perform a Hard Reset

• Turn off the laptop and disconnect all peripherals.
• Press and hold the Power button for 30 seconds.
• Reconnect the power and turn it on.

 

Let me know if any of these solutions help! 😊

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Take care, and have an amazing day!

Regards, 

Hawks_Eye