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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP ENVY x360 Convertible 15-bq000
Microsoft Windows 10 (64-bit)

when i bought the laptop screen was rotating properly after a update it stopped working and the rotation lock was greyyed out and the shortkeys were also not  working. I had tried tenting the latop, tablet mode, uninstalling my driver, updating the driver ,changing to 0 in registry but it didnt worked. and from a while the rotaion lock from action center has been replaced by "allsettings". please help me out and solve my problem. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@kaneki1


Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue auto-rotation feature.


Don't worry, I'm here to help! 

 

Let's try these steps -

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Also, try updating the computer - 

 

Step 1 Windows Updates troubleshooter -

 

Click on this link to run Windows Updates troubleshooter.

 

Step 2 Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 3 HP Support Assistant Updates - 

 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 


Hope this helps!

 

Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@kaneki1


Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue auto-rotation feature.


Don't worry, I'm here to help! 

 

Let's try these steps -

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Also, try updating the computer - 

 

Step 1 Windows Updates troubleshooter -

 

Click on this link to run Windows Updates troubleshooter.

 

Step 2 Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 3 HP Support Assistant Updates - 

 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 


Hope this helps!

 

Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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