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‎01-04-2023 01:44 PM

HP Recommended
Product: HP Spectre x360 - 13-ae011dx
Operating System: Microsoft Windows 11

Hello community,

the mentioned in the subj line items stopped working immediately after upgrade to Windows 11.

the system:

Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz

8 GB RAM

64-bit operating system

Windows 11 Home

22H2

 

the keys don't work in both keyboard and in on-screen keyboard.

Steps taken as suggested by MicroSoft:

1. disabled Sticky Keys

2. ran Keyboard Troubleshooter - no issues found

3. latest BIOS and available drivers installed

 

The issue is still present and MicroSoft now says that it's not their problem. As usual with them.

Please suggest a fix.

Thank you.

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